Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Knowledge Management

Apr'15
Focus

According to Edvinsson and Malone (1997) and Sullivan (2000), Intellectual Capital (IC) is the knowledge that can be converted into value. It may be human resources, organizational structure, processes, research and development, technology and intellectual property rights.

Articles
   
Price
(INR)
Buy
Intellectual Capital, Financial Performance and Market Valuation:
A Study on IT and Pharmaceutical Companies in India
A Methodology for the Development and Implementation of Knowledge Management Strategy in a Mexican SME
Trading Company
Linking Knowledge Management and Innovation in SMEs: A Structural Equation Modeling Approach
Select/Remove All    

Intellectual Capital, Financial Performance and Market Valuation: A Study on IT and Pharmaceutical Companies in India

--Harsh Purohit and Kamini Tandon

In the new economy, Intellectual Capital (IC) has been identified as one of the most important factors in driving economic growth. Rapid globalization characterized by advances in technology, research and development and increasing competition has been essentially driven by growth in IC. Companies operating in industries like banking, software, pharmaceuticals, hotel, etc. can be said to be extensively dependent on IC as an asset for generating revenues. Until the recent years, the true value of IC was missing from the balance sheets of firms as the focus of economists as well as accountants was primarily the transaction model comprising of historic value of tangible performance. The evidence for the same can be derived from the ever-increasing gap between market and book value of firms. As IC is the sum of hidden resources of any organization not being fully reflected in the accounting statements, neither IC nor its components are capable of being identified and analyzed by the managers. Nevertheless, looking beyond the assets reported in financial statements should be a critical exercise for every organization wholly or partly dependent on intangibles for its value creation. The present study is based on Pulic’s Value Added Intellectual Coefficient (VAIC) as a measure of IC of a firm to empirically examine the relationship between IC and traditional measures of financial performance, namely, profitability, productivity and market valuation using a sample of 10 BSE 100 IT and Pharmaceuticals companies for the period 2008-12.

© 2015 IUP. All Rights Reserved.

Article Price : Rs.50

A Methodology for the Development and Implementation of Knowledge Management Strategy in a Mexican SME Trading Company

--Alonso Perez-Soltero, Ana Gabriel Zavala-Guerrero,
Mario Barcelo-Valenzuela, Gerardo Sanchez-Schmitz
and Angel Luis Meroño-Cerdan

Knowledge Management (KM) has become a key factor in the performance of organizations. The literature shows results of the application of KM mainly in big companies, although there are a few studies that target Small and Medium Enterprises (SMEs). Based on the literature related to the implementation of KM strategies in SMEs, there is a gap in understanding how these strategies allow improvements in the development process of the areas involved in them. The objective of this study is to illustrate the application of a strategy of KM in SMEs that contributes to the improvement of organizational processes while responding to favor internal organization changes. The case study approach is used to develop and implement a methodology for implementing a Knowledge Management Strategy (KMS) in a medium enterprise located in the northwest of Mexico. To complete this, it was necessary within the methodology to determine the area to develop and implement the strategy of KM, having chosen marketing area as the area of interest, based on elements that were considered key to the company. The main results obtained were the identification of key knowledge, where it is and who possesses it; the detailed specification of process activities and the structure of existing knowledge and its conservation; and a decrease in the time to find the information and/or knowledge required for the development of processes in the area of marketing.

Linking Knowledge Management and Innovation in SMEs: A Structural Equation Modeling Approach

--Ritika Saini

Small and Medium Enterprises (SMEs), the backbone of the economy, significantly benefit from Knowledge Management (KM). However, the extant literature has little empirical support for this statement. Using the literature review, this paper has developed KM instrument to test a conceptual model linking KM and innovation using regression analysis and structural equation modeling technique. Primary data was collected from SMEs of three industries i.e., software, pharmaceutical and textiles, in North India. The study confirmed the relationship between adoption of KM practices and innovation strategies in the selected SMEs. The findings of the study also revealed that the use of KM practices provides the ability to make use of information flowing into an organization to improve organizational performance, facilitate innovation and create sustainable competitive advantage.

Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Knowledge Management